Of course! You can refund valid tickets when you sign into your Trainhugger account.
You can also contact our Customer Services to arrange a refund.
It is possible to refund some tickets.
You will be refunded the full value of your ticket(s), however, a £10 admin fee will be applied.
We cannot refund your booking fee as that is how we plant our trees.
If your service was cancelled, you’re eligible for a full refund (excluding the booking fee).
If your train was delayed you may be eligible for Delay & Repay
The terms of Delay Repay are defined by each individual operator. Please click the link below to select which train operator you were travelling with and to check your eligibility for compensation.
Click here to apply for Delay & Repay.
Your refund should appear in your account within 28 days.
If you don’t have an account and are seeking a refund, please contact Customer Services.
The best way to contact us is using our email address firstname.lastname@example.org .
Our Customer Service team are also available at 0333 0329 295 .