Of course! You can refund valid tickets when you sign into your Trainhugger account.
You can also contact our Customer Services to arrange a refund.
No, you’ll need to create a Trainhugger account in order to make any changes to your booking. To create an account, follow the link in your booking confirmation email or signup using this link.
You can amend advance tickets up to 30 minutes before your original departure time by contacting our Customer Service team.
Non advance tickets can be refunded at any point before travel or up to 28 days after the ticket expiry date.
Advance tickets are non-refundable.
It is possible to refund some tickets.
We’re unable to refund the booking fee as that is how we plant your tree.
If your train was cancelled and you didn’t use your ticket to travel, you’re eligible for a full refund (excluding the booking fee).
If your train was delayed you may be eligible for Delay & Repay
The terms of Delay Repay are defined by each individual operator. Please click the link below to select which train operator you were travelling with and to check your eligibility for compensation.
Click here to apply for Delay & Repay.
Your refund should appear in your account within 28 days.
Advance tickets can be amended by contacting customer service.
The best way to contact us is using our email address firstname.lastname@example.org .
Our customer service team are also available at 0333 0329 295 .