Cancellation and delays

Q: How can I track live train information?

You can see if there are any disruptions to your planned journey when booking your ticket. Just look out for the red (!) next to a suggested journey time, as this indicates something unusual.

You can also follow Trainhugger on Twitter for live service announcements and urgent updates.

Q: What happens if I miss my train?

If your service was cancelled, you’re eligible for a full refund (excluding the booking fee).

If your train was delayed you may be eligible for Delay & Repay

The terms of Delay Repay are defined by each individual operator. Please click the link below to select which train operator you were travelling with and to check your eligibility for compensation.

Click here to apply for Delay & Repay.

Q: Do I get a full refund if I cancel my trip?

You will be refunded the full value of your ticket(s), however, a £10 admin fee is then applied.

We cannot refund your booking fee as that is how we plant our trees.