Assistance and accessibility

Q: How do I book assistance for travel and check accessibility options?

As per the Office of Rail and Road, all train and station operators are required to have an Accessible Travel Policy (ATP). This sets out their commitments to support passengers needing assistance in completing their journey by rail.

If you are seeking assistance for your train journey or are curious about the accessibility options of a specific train, we suggest contacting the train operator you’ll be using as far in advance as possible.