How can we help?
Trees and sustainability
How we're planting "the right trees in the right place"
Accounts and payments
How to set up your account and manage bookings
Assistance and accessibility
Booking assistance for UK train travel
Cancellation and delays
No need to panic if your train is delayed
Ticket refunds and exchanges
Changing your ticket reservations and getting a secure refund
Getting and showing your tickets
Downloading, collecting and using your tickets
Tickets and prices
Getting the cheapest tickets
Trainhugger Business
Coming soon!
Travelling with pets
Everything you need to know about bringing pets on the train