What is Delay Repay?

 

We know delays can be frustrating.

If you arrive late at your destination by 15 minutes or more due to a train delay or cancellation, you may be eligible for full or partial Delay Repay Compensation.

How do I claim?

 

It depends on who you were travelling with as the terms of Delay Repay are defined by each individual train operator.

To find out whether you’re eligible for compensation, select the train operator from the drop down menu on the right. This will take you to their Delay Repay policy page.

For more information on refunds, cancellations and other topics, check out our help page.